| About Us This web site is owned and operated by Intermail plc (touchatag) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Intermail plc (touchatag) Canal View Road Newbury RG14 5XF United Kingdom Phone: . Fax: Email: touchatag [at] intermail [dot] co [dot] uk VAT Registration Number 642 313176 Company Registration Number 3244323 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from Europe or anywhere else, place your order and your card company will convert the transaction to your own currency. We accept Visa and MasterCard as well as debit cards. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling UK Shipping and Handling Royal Mail 1st Class Packet post Up to 1Kg £2.57 Each additional 250g add £0.50 UK Courier Service £7.50 EU delivery is calculated by zone of your country and weight PLEASE NOTE: Airsure deliveries can be tracked Airsure Europe Up to 500g £9.72 501g - 1Kg £12.42 Each additional 100g add £0.54 Airsure Rest of World Up to 500g £12.87 501g - 900g £17.43 Each additional 100g add £1.14 DHL Express Courier Service Based on 1kg Zone 1 £25.35 Zone 2 £26.26 Zone 3 £29.05 Zone 4 £29.50 Zone 5 £35.18 Zone 1 Ireland, Luxemburg, Belgium, Netherlands, Channel Islands Zone 2 France, Germany Zone 3 Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden Zone 4 Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia Zone 5 Albania, Belarus, Bosnia Herzegovina, Canary Islands, Croatia, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Rep of, Montenegro, Norway, Russian Federation, Serbia, Switzerland, Turkey, Ukraine |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days. International orders are generally received in under 10 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We use Protx Secure Payment system for processing your payments. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on . (International +44 .) or fax us on or write to us at Intermail plc (touchatag) Canal View Road Newbury RG14 5XF United Kingdom |
| Privacy Policy Intermail plc (touchatag) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Cancelling you order Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a refund,excluding the cost of delivery. Do this by contacting us by email at touchatag@intermail.co.uk quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Returning defective items Should any of your items be faulty please contact us by email at touchatag@intermail.co.uk quoting the order number supplied to you. You can then return the faulty items to us and we will send you a replacement item. WEEE take-back We operate a WEEE take back scheme for faulty and redundant products we have supplied. Should you wish to return them to us for disposal please contact us by email at touchatag@intermail.co.uk quoting the order number supplied to you if you have it. You can then return the faulty items to us and we will dispose of them safely under the WEEE guide lines. |
